Return Policy

You can return or exchange within 14 days of the date of receipt.

Return in its original condition, unused.

Returns must be sent with their original packaging. Please ensure the packaging is intact due to shipping conditions. Returns are not accepted if they are defective due to shipping packaging.

Non-returnable products

Opened or used perfumes

Any piece made especially for you, handmade accessories

Recovery steps

1/ Contact us via WhatsApp 01067978004

2/ We will determine the refund method with you

3/ The refund will be processed within 3-5 days of receiving and inspecting the product.

4. Shipping costs

The customer bears the shipping cost if the error is theirs; if the error is ours, we bear the shipping cost.